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Sr. Program Manager

Your role at TestGrid

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products.

Plan and direct schedules and monitor budget/spending.

Monitor the project from initiation through delivery.

Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.

Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Duties and tasks are varied and complex, needing independent judgment.

Fully competent in own area of expertise.

May have project lead role and or supervise lower level personnel.

BS degree or equivalent experience relevant to functional area.

5 years of project management, product design or related experience preferred.

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products.

Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery.

Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.

Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Duties and tasks are varied and complex, needing independent judgment.

Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.

Responsibilities

  • Developing the long-term strategy and vision for continuous improvement of provisioning performance
  • Identifying, documenting and adopting best practices to improve SaaS provisioning experience
  • Author and contribute to customer facing user guides, notifications and Self-Service Provisioning interfaces
  • Partner with business counterpart, product development teams to drive solution to reduce provisioning frictions. Proactively identify potential risks/issues and work with the team to develop mitigation strategies
  • Build and enhance automated end-to-end monitoring/smart alerting to reduce the provisioning cycle time
  • Work with SaaS Product strategy teams.
  • Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
  • Develop standards and controls to reduce release defects and regression

Preferred Qualifications

  • PMP, Scrum master or any other PM related certification is a plus point.
  • Reporting and BI experience is a plus point
  • Any other knowledge in any technology like SQL/Java/Web Technology is a big plus point.
  • Team player who can work well with team members in a collaborative environment
  • Successful candidates should demonstrate high attention to detail, problem solving and analytical skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness.
  • Strong ability to solve operational problems, with ability to identify and automate common routines
  • Ability to thrive in a dynamic, fast paced, quickly changing environment, work with minimum direction and take on multiple responsibilities and do what it takes to get things done
  • Dedicated team player, and excellent communication skills.
  • Good Knowledge on Incidents/Request and Change Management process
  • Raise bugs and work with different technical teams in analyzing and following up on the issues
  • High degree of professionalism and integrity
  • Prior knowledge on the quoting, ordering, billing, cloud provisioning solution application is a plus
  • Experience with cloud products and cloud infrastructure
  • Prior provisioning process experience is a plus point.
  • Experience in release management and defining release readiness criteria, ensuring all changes meet criteria prior to deployment

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